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MBSL revamps head office customer services

(Created date: 14-Mar-2014)

Merchant Bank of Sri Lanka (MBSL), the pioneer Merchant bank in the country has moved one step ahead by bringing all solutions offered to the customers under “One Roof” at their head office in BOC Merchant Tower.

Merchant Bank of Sri Lanka (MBSL), the pioneer Merchant bank in the country has moved one step ahead by bringing all solutions offered to the customers under “One Roof” at their head office in BOC Merchant Tower.

The new “One Stop Shop” was declared open by Raju Sivaraman Acting Chairman of Bank of Ceylon (BOC) along with the other MBSL Board Members. The Guest of Honor of the event was Gunasekara General Manager of BOC and M.R. Shah Chairman of MBSL was also among the gathering along with Rupasinghe, Bandara and Lilith De Silva who represented the Board of Directors of MBSL. During his inauguration speech, Raju Sivaraman Acting Chairman of BOC stated the high importance of rejuvenating the present day Banking system according to the rapidly changing customer dynamics. He further stated that there was a time where customers came to the door step of the MBSL and waited till the bank fulfill their requirements, but with the rapidly changing customer dynamics and due to the intense competitiveness of the market, now the MBSL has to go to the doorstep of the customers to identify their needs and offer tailor made solutions to their requirements.

Shah chairman of MBSL, also expressed his views over the need of revolutionizing present day Finance Business according to the changing market and consumer dynamics. He further stated that with the development of infrastructure facilities in lightening speed in nowadays, it’s a herculean task to retain the current customers as present day customers demand tailor made customer services according to their requirements. Therefore it is important that MBSL attracts new customers by offering world class customer service. Hence MBSL has taken a strategic initiative to bring all solutions under one roof.

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